Privacy Policy
Who We Are
RenderPack (“we”, “our”, “us”) operates this website at https://renderpack.co.uk.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
Email: privacy@renderpack.co.uk
Website: https://renderpack.co.uk
What Information We Collect
We may collect and process the following information:
- Name
- Email address
- Telephone number (if provided)
- Company name (if provided)
- Information submitted through our contact, enquiry, and project briefing forms
- Newsletter subscription information
- Technical information such as IP address, browser type, device information, and website usage data
How We Collect Information
We collect information when you:
- Submit a contact form
- Submit a project briefing or consultation request
- Sign up for our newsletter
- Contact us directly by email
- Browse our website
How We Use Your Information
We use your information to:
- Respond to enquiries and requests
- Assess project requirements and provide quotations
- Deliver requested information about our services
- Send newsletters and marketing communications where you have consented
- Improve our website and services
- Monitor website performance and visitor behaviour using analytics
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
• Legitimate Interests
To respond to enquiries, provide information about our services, and manage customer relationships.
• Consent
Where you subscribe to our newsletter or agree to receive marketing communications.
• Contractual Necessity
Where processing is necessary to discuss, prepare, or fulfil services requested by you.
Newsletter and Marketing Communications
If you subscribe to our newsletter or request updates about our services, we may send you marketing communications by email.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
We will not sell or rent your personal information to third parties for marketing purposes.
Google Analytics
We use Google Analytics to understand how visitors use our website and to improve the user experience.
Google Analytics may collect information including:
- IP address (which may be anonymised where possible)
- Device information
- Browser information
- Pages visited
- Time spent on the website
This information is used only for analytical purposes and is processed in accordance with Google’s privacy practices.
Cookies
Our website uses cookies to improve functionality, analyse traffic, and enhance user experience.
Cookies may include:
- Essential website functionality cookies
- Analytics cookies
- Preference cookies
You can control or disable cookies through your browser settings.
A separate Cookie Policy provides further information.
Who We Share Information With
We may share information with trusted third-party service providers that help us operate our website and business, including:
- Website hosting providers
- Email marketing providers
- Analytics providers
- Security and spam prevention services
These providers only process information on our behalf and are required to protect it appropriately.
We do not sell personal information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy.
Typically:
- Enquiry data may be retained for up to 24 months
- Project briefing submissions may be retained for up to 24 months
- Newsletter subscription records are retained until you unsubscribe
- Analytics data is retained according to the settings configured within Google Analytics
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details provided above.
International Data Transfers
Some third-party providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your personal information in accordance with applicable data protection laws.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised update date.
Last Updated: 15/06/2026
Who We Are
RenderPack (“we”, “our”, “us”) operates this website at https://renderpack.co.uk.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
Email: privacy@renderpack.co.uk
Website: https://renderpack.co.uk
What Information We Collect
We may collect and process the following information:
- Name
- Email address
- Telephone number (if provided)
- Company name (if provided)
- Information submitted through our contact, enquiry, and project briefing forms
- Newsletter subscription information
- Technical information such as IP address, browser type, device information, and website usage data
How We Collect Information
We collect information when you:
- Submit a contact form
- Submit a project briefing or consultation request
- Sign up for our newsletter
- Contact us directly by email
- Browse our website
How We Use Your Information
We use your information to:
- Respond to enquiries and requests
- Assess project requirements and provide quotations
- Deliver requested information about our services
- Send newsletters and marketing communications where you have consented
- Improve our website and services
- Monitor website performance and visitor behaviour using analytics
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
• Legitimate Interests
To respond to enquiries, provide information about our services, and manage customer relationships.
• Consent
Where you subscribe to our newsletter or agree to receive marketing communications.
• Contractual Necessity
Where processing is necessary to discuss, prepare, or fulfil services requested by you.
Newsletter and Marketing Communications
If you subscribe to our newsletter or request updates about our services, we may send you marketing communications by email.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
We will not sell or rent your personal information to third parties for marketing purposes.
Google Analytics
We use Google Analytics to understand how visitors use our website and to improve the user experience.
Google Analytics may collect information including:
- IP address (which may be anonymised where possible)
- Device information
- Browser information
- Pages visited
- Time spent on the website
This information is used only for analytical purposes and is processed in accordance with Google’s privacy practices.
Cookies
Our website uses cookies to improve functionality, analyse traffic, and enhance user experience.
Cookies may include:
- Essential website functionality cookies
- Analytics cookies
- Preference cookies
You can control or disable cookies through your browser settings.
A separate Cookie Policy provides further information.
Who We Share Information With
We may share information with trusted third-party service providers that help us operate our website and business, including:
- Website hosting providers
- Email marketing providers
- Analytics providers
- Security and spam prevention services
These providers only process information on our behalf and are required to protect it appropriately.
We do not sell personal information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy.
Typically:
- Enquiry data may be retained for up to 24 months
- Project briefing submissions may be retained for up to 24 months
- Newsletter subscription records are retained until you unsubscribe
- Analytics data is retained according to the settings configured within Google Analytics
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details provided above.
International Data Transfers
Some third-party providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your personal information in accordance with applicable data protection laws.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised update date.
Last Updated: 15/06/2026